Privacy Policy

1. Introduction

RTE Engineered Pty Ltd ("RTE Engineered", "we", "us", or "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and share your personal information when you visit our website, make a purchase, or interact with our services.

By using our website or providing us with your personal information, you consent to the practices described in this Privacy Policy. If you do not agree with this policy, please do not use our website or services.

2. Information We Collect

We may collect the following types of personal information:

• Identity information — your name, username, or similar identifier
• Contact information — email address, phone number, billing and shipping address
• Transaction information — details of products you have purchased, order history, and payment references
• Technical information — IP address, browser type and version, device information, time zone setting, and operating system
• Usage information — how you use our website, including pages visited, time spent, and navigation paths
• Communication information — messages you send to us via our contact form, email, or chat

3. How We Collect Your Information

We collect personal information through the following methods:

• Directly from you — when you create an account, place an order, fill out a contact form, subscribe to communications, or interact with our chat service
• Automatically — when you browse our website, we may collect technical and usage data through cookies and similar technologies
• From third parties — payment processors (such as Stripe) may provide us with transaction confirmation data

4. How We Use Your Information

We use your personal information for the following purposes:

• To process and fulfil your orders, including shipping and delivery
• To manage your account and provide customer support
• To communicate with you about your orders, enquiries, and service updates
• To improve our website, products, and services
• To detect and prevent fraud or unauthorised activity
• To comply with legal obligations and enforce our terms

5. Payment Processing

All payment transactions are processed securely through Stripe, a PCI-DSS compliant payment processor. We do not store your full credit card number, CVV, or card expiration date on our servers. Stripe handles all sensitive payment data in accordance with their own privacy and security policies.

We may retain your Stripe customer ID and transaction references for order tracking and customer support purposes.

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience, remember your preferences, and analyse site traffic. Cookies are small text files stored on your device by your web browser.

We use the following types of cookies:

• Essential cookies — required for the website to function properly, including authentication and cart functionality
• Analytics cookies — help us understand how visitors interact with our site so we can improve the user experience

You can manage your cookie preferences through your browser settings. Please note that disabling essential cookies may affect the functionality of our website.

7. Data Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties. We may share your information with the following parties only as necessary:

• Payment processors — Stripe, for processing transactions securely
• Shipping providers — DHL, FedEx, or other carriers to fulfil and deliver your orders
• Service providers — hosting, analytics, and communication tools that help us operate our website
• Legal authorities — where required by law, regulation, or legal process

All third-party service providers are required to handle your data securely and in accordance with applicable privacy laws.

8. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements.

Order and transaction records are retained for a minimum of seven (7) years in accordance with Australian tax and business record-keeping requirements. You may request deletion of your account data at any time, subject to our legal obligations.

9. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include encrypted data transmission (SSL/TLS), secure server infrastructure, and access controls.

While we take reasonable steps to protect your data, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security of your information.

10. Your Rights

Under the Australian Privacy Act 1988 and applicable data protection laws, you have the following rights:

• Access — request a copy of the personal information we hold about you
• Correction — request that we correct any inaccurate or incomplete information
• Deletion — request that we delete your personal information, subject to legal retention requirements
• Objection — object to the processing of your personal information in certain circumstances
• Data portability — request a copy of your data in a structured, commonly used format

To exercise any of these rights, please contact us using the details provided below. We will respond to your request within thirty (30) days.

11. International Data Transfers

As we serve customers internationally, your personal information may be transferred to and processed in countries outside of Australia. Where such transfers occur, we ensure that appropriate safeguards are in place to protect your data in accordance with applicable privacy laws.

12. Children's Privacy

Our website and services are not directed at individuals under the age of eighteen (18). We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected data from a minor, we will take steps to delete it promptly.

13. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those external sites. We encourage you to review the privacy policies of any third-party websites you visit.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. Any updates will be posted on this page with a revised effective date. We encourage you to review this policy periodically.

Your continued use of our website after any changes constitutes your acceptance of the updated Privacy Policy.

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us at:

RTE Engineered Pty Ltd
Website: www.rteengineered.com
You can also reach us through our Contact Page.